Almost as soon as I clicked the button to publish my previous entry I received an email from United in regards to my tweets from yesterday (not of all of them were kind). Here is the text of the email: Dear Mr. Kolsky: I’m sorry to learn that you were inconvenienced when your most recent [...]

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This a tale of six airports, 16 hours, and one long failed experience. It has two parts, first the story and then the lessons learned from it.  Critical learning: experiences are not about technology, are about people. Read on. Disclosure: I hate all airlines equally, and don’t expect to ever be paid by any of [...]

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