Posted in October 29, 2009 ¬ 13:15h.Esteban Kolsky
Almost as soon as I clicked the button to publish my previous entry I received an email from United in regards to my tweets from yesterday (not of all of them were kind).
Here is the text of the email:
Dear Mr. Kolsky:
I’m sorry to learn that you were inconvenienced when your most recent flight resulted in [...]
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Posted in October 29, 2009 ¬ 10:21h.Esteban Kolsky
This a tale of six airports, 16 hours, and one long failed experience.
It has two parts, first the story and then the lessons learned from it. Critical learning: experiences are not about technology, are about people. Read on.
Disclosure: I hate all airlines equally, and don’t expect to ever be paid by any of them for [...]
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