Posted in April 6, 2010 ¬ 02:39h.Esteban Kolsky
Before you look away, this is not about Social CRM definitions. Paul Greenberg wrote a Focus brief earlier this week, comparing Social CRM and Traditional CRM. I want to extend the thought a little bit with a post I have been writing for a couple of weeks now. Paul’s post gave me the nudge I [...]
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Customer ExperienceCRM, crm 2.0, customers, Marketing, sales, scrm, Service, social business, social crm, support, TheSocialCustomer.com
Posted in February 1, 2010 ¬ 06:57h.Esteban Kolsky
I write two posts a month exclusively on TheSocialCustomer.com, which I do think is a very interesting community to share all things related to Social Businesses and Social CRM. When I told you what I was going to focus on for this year I said I wanted to look at the evolving business functions in [...]
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