Posted in October 14, 2009 ¬ 06:51h.Esteban Kolsky
This review covers the main CRM product, I am going to do a review of OnDemand (or at least get the information) later today and tomorrow.
You probably already read the reports of what Oracle has announced for CRM at Oracle OpenWorld 2009 (here is an official Press Release and a link to the Press Release [...]
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Customer ExperienceCRM, customer relationship management, OpenWorld 2009, Oracle, People, Process, Review, siebel, soccrm, social crm, strategy, Technology
Posted in August 12, 2009 ¬ 08:16h.Esteban Kolsky
Technology does not solve business problems.
A common misconception in enterprise applications is that technology is the answer.
Or at least part of the answer. Technology may be part of the solution although lots of business problems are solved without using technology. It may be a part of the strategy, albeit strategy is about setting goals and [...]
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