Posted in January 4, 2010 ¬ 00:21h.Esteban Kolsky
It seems that 2010 is the year where Social Media really takes off; everybody is writing about how in 2010:
You will definitely be able to get an ROI from your Social Media investment
Social Media is going to take off
You can craft your Social Media strategy and make it stick
Your Senior Management will finally recognize the [...]
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Customer Experience2010, CRM, Customer Service, customers, ecommerce, employees, partners, ROI, scrm, socbiz, soccrm, social business, social crm, social media, social networking, socmed, strategy, Twitter
Posted in December 20, 2009 ¬ 21:00h.Esteban Kolsky
This is part of the #MonTwit experiment; several bloggers are writing about the same topic on the same day, each adding their own perspective, so we can share our earned experiences about Twitter and learn more in the process. I will update links at the end of this post as I find them, but feel [...]
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Posted in November 21, 2009 ¬ 10:20h.Esteban Kolsky
Well, as usual I am late to break the news.
Salesforce introduced Chatter with great fanfare — and most everyone covered it in detail and analyzed it (Dion Hinchcliffe, Sameer Patel, and Michael Krigsman provided some of my favorite coverage).
I am going to tell you what I think most people are missing and the reason it [...]
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Customer Experienceanalysis, chatter, cloud. architecture, Communities, CRM, infrastructure, Oracle, ORCL, ROI, Salesforce, salesforce.com, sap, scrm, SFDC, soccrm, social, social crm, social media, socmed