Posted in May 15, 2010 ¬ 13:36h.Esteban Kolsky
Forget my MonTwit experiment, or my contribution to it. This is what I really learned in the past 9,999 tweets…. You truly, honestly don’t care what I had for breakfast. Or lunch. Not even dinner… but someone will always take pictures of their food and tweet it — and I will always look. While I [...]
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Posted in May 14, 2010 ¬ 06:31h.Esteban Kolsky
What do Ourobouros, Moltke the Elder, and the Battle of Waterloo have to do with Social Media? What is a Community Focus Platoon? How can a path take two opposite directions at the same time? How do Social Business and Moebus Strip compare? How does the game Towers of Hanoi can make your business social? [...]
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Customer Experience#LiNC, Battle Plan, Collaborative Enterprise, Communities, community, Conference, scrm, socbiz, social, social business, social crm, social media, Social Media 102, socmed
Posted in January 4, 2010 ¬ 00:21h.Esteban Kolsky
It seems that 2010 is the year where Social Media really takes off; everybody is writing about how in 2010: You will definitely be able to get an ROI from your Social Media investment Social Media is going to take off You can craft your Social Media strategy and make it stick Your Senior Management [...]
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Customer Experience2010, CRM, Customer Service, customers, ecommerce, employees, partners, ROI, scrm, socbiz, soccrm, social business, social crm, social media, social networking, socmed, strategy, Twitter
Posted in December 20, 2009 ¬ 21:00h.Esteban Kolsky
This is part of the #MonTwit experiment; several bloggers are writing about the same topic on the same day, each adding their own perspective, so we can share our earned experiences about Twitter and learn more in the process. I will update links at the end of this post as I find them, but feel [...]
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Posted in November 21, 2009 ¬ 10:20h.Esteban Kolsky
Well, as usual I am late to break the news. Salesforce introduced Chatter with great fanfare — and most everyone covered it in detail and analyzed it (Dion Hinchcliffe, Sameer Patel, and Michael Krigsman provided some of my favorite coverage). I am going to tell you what I think most people are missing and the [...]
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Customer Experienceanalysis, chatter, cloud. architecture, Communities, CRM, infrastructure, Oracle, ORCL, ROI, Salesforce, salesforce.com, sap, scrm, SFDC, soccrm, social, social crm, social media, socmed