What do Ourobouros, Moltke the Elder, and the Battle of Waterloo have to do with Social Media? What is a Community Focus Platoon? How can a path take two opposite directions at the same time? How do Social Business and Moebus Strip compare? How does the game Towers of Hanoi can make your business social? [...]
Read the rest of this entry »Today Attensity – an analytics and eService vendor – announced they were acquiring Biz360 – a community and social media monitoring vendor. Biz360′s main product will be relabeled Attensity 360 and be offered as part of the Attensity portfolio, pricing will be similar to what is available today. Attensity announced earlier this year a partnership [...]
Read the rest of this entry »I wrote this post before on deciding what is the problem we are trying to solve with Social X (where X represents media, CRM, Business, etc.). Today I want to take a few moments to tackle something that is a pet peeve of mine: how to solve the problem you have identified. There are two [...]
Read the rest of this entry »Isn’t there some sense of irony that the largest analytics company in the world, with the most products and the highest scalable solutions (yeah, go ahead and tell me about better, larger, cuter companies in the comments) had not even entered the Social Media world until now? After all, we are talking about a ready-made [...]
Read the rest of this entry »Yes, I posted some more exclusive content at TheSocialCustomer. This one is “The Essence of Being a Social Business” and has bullies, cowards, value, and customers at the core of the message. Check it out! Share
Read the rest of this entry »I gave a chat today at SugarCon to talk about becoming a Social Enterprise. Here are the slides, from Slideshare And here is a video snippet of my presentation (thanks Tatyana!). Questions? Do let me know either in the comments below or via the contact form. Share
Read the rest of this entry »The story of nGenera could’ve been similar to Divine, Consona, ChinaDotCom, and many others who bought enterprise software applications to put them together and patch a “winning” solution only to find themselves later in life without vision or direction. However, they made two smart decisions and ended up with three interesting offerings: a Social Platform, the nGenera [...]
Read the rest of this entry »I had an excellent lunch with my friends at Simplybox (great company, killer idea, well implemented enterprise collaboration- not a client) on Wednesday and we had a sensational discussion on solving problems. They are going through a growth phase and are trying to position their product better based on their customers feedback. We discussed several [...]
Read the rest of this entry »Well, as usual I am late to break the news. Salesforce introduced Chatter with great fanfare — and most everyone covered it in detail and analyzed it (Dion Hinchcliffe, Sameer Patel, and Michael Krigsman provided some of my favorite coverage). I am going to tell you what I think most people are missing and the [...]
Read the rest of this entry »Today’s issue: what to name Social CRM and where to place it within the organization. Why does it matter? I have been writing and researching the CRM market for a while and have seen the new terms come and go, most of them leaving little in the sense of progress for the CRM industry. My [...]
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