Posted in September 22, 2009 ¬ 10:20h.Anthony Nemelka
If he’s not careful, Anthony Nemelka may become the Paul Lynde of guest bloggers. This is his second guest blog post this week and surely not his last. Anthony is a long-time veteran of the CRM industry, having previously served as a senior executive at both Epiphany and Peoplesoft and most recently co-founder and CEO [...]
Read the rest of this entry »
Posted in August 31, 2009 ¬ 23:47h.Esteban Kolsky
I have six very interesting interviews that I conducted over the past two weeks that I’d like to share with you.
When I first started this project I wanted to ask different people the same questions, so we could compare how different backgrounds view the challenges we have ahead for SCRM and the progress of communities. [...]
Read the rest of this entry »
Customer Experienceapproval, comcast, comcastcares, deployment, executive support, frank eliason, interview, Metrics, results, ROI, scrm, sm, social media
