Posted in July 8, 2010 ¬ 10:22h.Esteban Kolsky
Intriguing title, right? Promise, there is a method to the madness… stay tuned. One of my clients (Ciboodle – officially known as Sword-Ciboodle) launched their community platform yesterday (Ciboodle Crowd). You can read more about it and watch a video here. That is the “official press-release” part of this post — but it is also [...]
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Posted in November 3, 2009 ¬ 09:34h.Esteban Kolsky
Part 1 – Introduction Part 2.1 – Pivot Point Part 2.2 – Business Functions It is important to recap a couple of things that we said before: The SCRM Strategy is composed of multiple sub-strategies, some of which you may already have in existence The roadmap to SCRM is an iterative process, where you will [...]
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Customer ExperienceActionable Insights, Analytics, business rules, cem, Communities, community, Customer Experience, customer relationship management, cx, enterprise feedback management, experience, Feedback, insights, methodology, Roadmap, scrm, segment, segmentation, service level agreements, soccrm, social business, social crm, social customer
