I had very interesting conversations and strategy sessions with my clients lately, and noticed peculiar things in the market as well — all of them around the same issue: Platforms. No, I am not talking about the shoes of the 1970s we loved so much, I am talking about the intermediate layer of the cloud [...]
Read the rest of this entry »an evaluation of the Genesys Analyst day in 2010, including coverage of the iWD, SIP Server, and cloud-based Customer Service solution
Read the rest of this entry »Salesforce has taken two separate paths in their progress towards becoming a established cloud vendor: separating the platform and the application. Although they are not two separate companies, that begins their path to becoming an enterprise-class provider, allows us to analyze both separately, and marks a milestone: they have finally grown up into a world-class [...]
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