Posted in March 7, 2010 ¬ 11:20h.Esteban Kolsky
I had an excellent lunch with my friends at Simplybox (great company, killer idea, well implemented enterprise collaboration- not a client) on Wednesday and we had a sensational discussion on solving problems. They are going through a growth phase and are trying to position their product better based on their customers feedback. We discussed several [...]
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Customer Experiencebusiness case, customer centric, customer centricity, Customer Experience, inefficiency, IT, justification, pain point, problem, project management, resolutions, ROI, social, social business, social crm, social media, solution
Posted in September 23, 2009 ¬ 06:17h.Esteban Kolsky
Fifty percent of CRM Projects Fail.
Thirty Five Percent of all IT Projects Fail.
Do you know why? Asuret does.
You probably read Michael Krigsman column on ZDNet dealing with failure. If you can say this without smiling, he knows how to fail. He also knows how to prevent it. His company is Asuret and they have created [...]
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Customer Experiencebusiness, change, Change Management, failure, management, methodology, project, project failure, project management, risk, risk management
Posted in June 24, 2009 ¬ 07:06h.Esteban KolskyComments Off
There is always a better way to do everything.
Whatever project you are working on, someone will always tell you how to do it better, faster, easier, cheaper. You will figure out a better way to do it, as soon as you are done. Someone, somewhere, ran a research project that you could’ve used to shave [...]
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