Posts Tagged ‘paul greenberg’

Why Pragmatic Enteprise 2.0 Should Also Become Pragmatic SCRM

By now you probably read all about the new partnership between Hinchcliffe & Company, Asuret, and Socialtext to form Pragmatic Enterprise 2.0.  If you have not, choose from the following excellent reviews of the solution and the details. Paul Greenberg Marshall Lager Sameer Patel I was going to do some reporting on it as well, [...]

Read the rest of this entry »

What I Liked, Loved, and Gotta Have Right Now from CRMe09

With my apologies to Cold Stone for stealing their slogan. When I first went to the show, based on previous experiences, I was ready to post 2-3 articles on the sessions that were not so bad. In years past the show was poorly done. They had outdated content, poor (and few) speakers, and the quality [...]

Read the rest of this entry »

Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer

I attended the opening Keynote this morning with Paul Greenberg at CRM Evolution 2009.  There were some very interesting things that Paul discussed that I want to share with you and elaborate on. First the summary of what he covered. Started by ensuring we all understood that the Social Revolution is not new (remember epinions.com? [...]

Read the rest of this entry »