On Wednesday February 17th I attended the event where Salesforce launched the private Beta of Chatter. Leaving aside the fact that you need an event to launch a private Beta, it was a good opportunity to see the progress that Chatter had made since the announcement at Dreamforce 2009. If you recall, I thought it [...]
Read the rest of this entry »I had very interesting conversations and strategy sessions with my clients lately, and noticed peculiar things in the market as well — all of them around the same issue: Platforms. No, I am not talking about the shoes of the 1970s we loved so much, I am talking about the intermediate layer of the cloud [...]
Read the rest of this entry »an evaluation of the Genesys Analyst day in 2010, including coverage of the iWD, SIP Server, and cloud-based Customer Service solution
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