Posted in March 31, 2010 ¬ 14:57h.Esteban Kolsky
The story of nGenera could’ve been similar to Divine, Consona, ChinaDotCom, and many others who bought enterprise software applications to put them together and patch a “winning” solution only to find themselves later in life without vision or direction. However, they made two smart decisions and ended up with three interesting offerings: a Social Platform, the nGenera [...]
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Customer Experiencecim, CRM, customer interaction management, Customer Service, eassist, efm, Feedback, kb.net, knowledgebase.net, ngenera, scrm, social, social crm, talisma
Posted in November 6, 2009 ¬ 09:19h.Esteban Kolsky
Funny thing happened to me this week. I attended the Enterprise 2.0 conference in San Francisco and an SCRM conference showed up. It all started with the keynotes on day one: Tammy Erickson from nGenera delivered the opening address (she did a great job) talking about the differences between traditional enterprise and Enterprise 2.0: changes [...]
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Customer Experienceadobe, Conference, convergence, CRM, customer centric, customer-driven, customers, deployment, e2, e20, enterprise 2.0, ngenera, scrm, soccrm, social crm, strategy, tactics, user-centri, users
