Forget my MonTwit experiment, or my contribution to it. This is what I really learned in the past 9,999 tweets…. You truly, honestly don’t care what I had for breakfast. Or lunch. Not even dinner… but someone will always take pictures of their food and tweet it — and I will always look. While I [...]
Read the rest of this entry »Almost as soon as I clicked the button to publish my previous entry I received an email from United in regards to my tweets from yesterday (not of all of them were kind). Here is the text of the email: Dear Mr. Kolsky: I’m sorry to learn that you were inconvenienced when your most recent [...]
Read the rest of this entry »This a tale of six airports, 16 hours, and one long failed experience. It has two parts, first the story and then the lessons learned from it. Critical learning: experiences are not about technology, are about people. Read on. Disclosure: I hate all airlines equally, and don’t expect to ever be paid by any of [...]
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