Posted in March 30, 2010 ¬ 07:35h.Esteban KolskyComments Off
noHold Launches Confederated Knowledge I know what you are thinking, that the past two posts I did on The Problem with Knowledge and How to Build a Federated Knowledge Base were interims to this announcement (I noted at the end of those posts that it was sponsored research). To a certain extent, yes — however, [...]
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Posted in December 10, 2009 ¬ 03:18h.Esteban Kolsky
When I was a Gartner analyst I owned the eService magic quadrant. The process was quite arduous; worse part was listening to vendors hype their offerings. No vendor was quite good at it, but SAP did a poor job of explaining and showcasing what they had and their marketing message was a mess, often failed [...]
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