Posted in July 5, 2010 ¬ 21:50h.Esteban Kolsky
Missed me? Come on, only been a month — OK, promise to not go away for so long again. Scout’s honor. Part of the reason I was gone so long was the Gartner Social CRM Magic Quadrant (paid subscription necessary) published last Monday. I had to work with clients on the positioning, the arguing with Gartner [...]
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Customer ExperienceCommunities, community, CRM, Gartrner, jive, Lithium, Magic Quadrant, market, Salesforce, scrm, social crm
Posted in May 11, 2010 ¬ 07:01h.Esteban Kolsky
Lithium (a client, don’t forget to mark that column in your log) acquired Scout Labs (a vendor specializing in Social Media Analytics and not a client). The deal was estimated at around $20MM (not that makes any difference, but am reporting the news here), and is expected to overcome all FTC objections (not that they [...]
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Customer ExperienceAnalytics, announcement, Attensity, Communities, CRM, enterprise 2.0, filtrbox, jive, Lithium, m&a, new, rightnow, scout labs, scrm, social crm
