Posted in February 8, 2010 ¬ 00:37h.Esteban Kolsky
I had very interesting conversations and strategy sessions with my clients lately, and noticed peculiar things in the market as well — all of them around the same issue: Platforms. No, I am not talking about the shoes of the 1970s we loved so much, I am talking about the intermediate layer of the cloud [...]
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Customer Experienceapplications, cloud, CORBA, CRM, enterprise 2.0, IaaS, infrastructure, osi, osi model, PaaS, platforms, saas, scrm, soccrm, social business, social crm
Posted in November 21, 2009 ¬ 10:20h.Esteban Kolsky
Well, as usual I am late to break the news. Salesforce introduced Chatter with great fanfare — and most everyone covered it in detail and analyzed it (Dion Hinchcliffe, Sameer Patel, and Michael Krigsman provided some of my favorite coverage). I am going to tell you what I think most people are missing and the [...]
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Customer Experienceanalysis, chatter, cloud. architecture, Communities, CRM, infrastructure, Oracle, ORCL, ROI, Salesforce, salesforce.com, sap, scrm, SFDC, soccrm, social, social crm, social media, socmed
