Posted in February 8, 2010 ¬ 00:37h.Esteban Kolsky
I had very interesting conversations and strategy sessions with my clients lately, and noticed peculiar things in the market as well — all of them around the same issue: Platforms. No, I am not talking about the shoes of the 1970s we loved so much, I am talking about the intermediate layer of the cloud [...]
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Customer Experienceapplications, cloud, CORBA, CRM, enterprise 2.0, IaaS, infrastructure, osi, osi model, PaaS, platforms, saas, scrm, soccrm, social business, social crm
Posted in February 1, 2010 ¬ 00:09h.Esteban Kolsky
an evaluation of the Genesys Analyst day in 2010, including coverage of the iWD, SIP Server, and cloud-based Customer Service solution
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Customer ExperienceAlcatel, chatter, CIH, cloud, CRM, customer interaction hub, Customer Service, ERMS, gartner, genesys, IaaS, intelligent workload distribution, iWD, Lucent, PaaS, saas, Salesforce, salesforce.com, SFDC, SIP
