Posts Tagged ‘gartner’

The Re-Genesys of Genesys

Posted in February 1, 2010 ¬ 00:09h.Esteban Kolsky7 Comments »

an evaluation of the Genesys Analyst day in 2010, including coverage of the iWD, SIP Server, and cloud-based Customer Service solution

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Master Interviews 4 – Ed Thompson of Gartner on Social CRM

Posted in September 18, 2009 ¬ 01:08h.Esteban Kolsky10 Comments »

Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM Master Interviews: 2 – Marshall Lager (@Lager) talks about the Future of SCRM Master Interviews: 3 – Bob Warfield @BobWarfield) talks about the World of SCRM In case you don’t know Ed Thompson, he is the Gartner analyst doing research, writing, and presenting on [...]

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