Posted in August 13, 2009 ¬ 19:25h.Esteban Kolsky
Twitter is dying. Here are the symptoms: Microblogging peaked and began the descent into the trough of disillusionment in Gartner’s 2009 Hype Cycle for emerging technologies Twitter has long suffered unscheduled outages due to architecture, scalability, and now Denial of Service (DoS) attacks. And they lose users each time they are down. Facebook acquired FriendFeed [...]
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Customer ExperienceCommunities, complaints, Customer Experience, Customer Service, Facebook, friendfeed, Marketing, microblogging, sales, Twitter, Voice of the Customer
Posted in June 29, 2009 ¬ 09:47h.Esteban Kolsky
Are you organizing people the right way? I read a post from @TheBrandBuilder where he talked about dropping the word followers from Twitter, replacing it with something else. He made the point that it is not about leading, it is about creating a community. I read a post from @Scobleizer decrying Twitter and FriendFeed in [...]
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Customer Experienceblog, blogging, collective, commune, community, CRM, Customer Service, friendfeed, People, social crm, social media, social networking, Twitter
