Posted in August 27, 2009 ¬ 00:41h.Esteban Kolsky
With my apologies to Cold Stone for stealing their slogan. When I first went to the show, based on previous experiences, I was ready to post 2-3 articles on the sessions that were not so bad. In years past the show was poorly done. They had outdated content, poor (and few) speakers, and the quality [...]
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Posted in August 24, 2009 ¬ 20:43h.Esteban Kolsky
I attended the opening Keynote this morning with Paul Greenberg at CRM Evolution 2009. There were some very interesting things that Paul discussed that I want to share with you and elaborate on. First the summary of what he covered. Started by ensuring we all understood that the Social Revolution is not new (remember epinions.com? [...]
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Customer Experiencecem, CRM, CRMe09, customer experience management, Feedback, feedback management, keynote, paul greenberg, personalized experiences, scrm, segmentation, sentiment analysis, social customer, Voice of the Customer
