Posted in August 27, 2009 ¬ 00:41h.Esteban Kolsky
With my apologies to Cold Stone for stealing their slogan.
When I first went to the show, based on previous experiences, I was ready to post 2-3 articles on the sessions that were not so bad. In years past the show was poorly done. They had outdated content, poor (and few) speakers, and the quality was [...]
Read the rest of this entry »
Posted in August 24, 2009 ¬ 20:43h.Esteban Kolsky
I attended the opening Keynote this morning with Paul Greenberg at CRM Evolution 2009. There were some very interesting things that Paul discussed that I want to share with you and elaborate on.
First the summary of what he covered.
Started by ensuring we all understood that the Social Revolution is not new (remember epinions.com? when yelp [...]
Read the rest of this entry »
Customer Experiencecem, CRM, CRMe09, customer experience management, Feedback, feedback management, keynote, paul greenberg, personalized experiences, scrm, segmentation, sentiment analysis, social customer, Voice of the Customer
