Posted in January 10, 2010 ¬ 23:29h.Esteban Kolsky
I am a glutton for punishment, apparently. Not only I have not learned from diving into Social CRM early on, but I am trying the same fate now with Enterprise 2.0. Why? Convergence. If you remember, this is one of my key topics for 2010. No, we will not witness convergence between Social CRM and [...]
Read the rest of this entry »
Customer Experiencebusiness, Conference, convergence, CRM, customer relationship management, e2.0, e20, enteprise 2.0, Panel, scrm, social crm
Posted in November 6, 2009 ¬ 09:19h.Esteban Kolsky
Funny thing happened to me this week. I attended the Enterprise 2.0 conference in San Francisco and an SCRM conference showed up. It all started with the keynotes on day one: Tammy Erickson from nGenera delivered the opening address (she did a great job) talking about the differences between traditional enterprise and Enterprise 2.0: changes [...]
Read the rest of this entry »
Customer Experienceadobe, Conference, convergence, CRM, customer centric, customer-driven, customers, deployment, e2, e20, enterprise 2.0, ngenera, scrm, soccrm, social crm, strategy, tactics, user-centri, users
