Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM Continuing on the series of Master Interviews I conducted the past few weeks, I am now very pleased to introduce one with Marshall Lager.  If you don’t know Marshall, he wrote for Destination CRM for what seems like forever, and has recently opened his [...]

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There is always a better way to do everything. Whatever project you are working on, someone will always tell you how to do it better, faster, easier, cheaper.  You will figure out a better way to do it, as soon as you are done.  Someone, somewhere, ran a research project that you could’ve used to [...]

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