Posted in February 21, 2010 ¬ 14:26h.Esteban Kolsky
It is certainly quite interesting to hear people discuss “The Social Business” as if it was a brand-new invention, something that we never thought of before. These are the same people that are claiming that now the customer is in control and we have to turn our businesses to them and vow in their general [...]
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Customer Experiencebaby boomer, collaboration, collaborative models, evolution, generation x, generation y, generational shift, harley davidson, revolution, ritz carlton, social business, social customer, social networks. social business edge
Posted in January 15, 2010 ¬ 12:25h.Esteban Kolsky
On Tuesday January 12th we had discussion on the convergence between SCRM and Enterprise 2.0.
My introduction to the topic summarized what I see as the main issue: SCRM and Enterprise 2.0 are heading in the same direction (customer-centricity), talking about the same issues (engagement), using the same technologies (collaboration), and solving similar problems (culture, politics, [...]
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Customer Experienceadoption, centricity, collaboration, CRM, customer centric, customer centricity, customers, e2.0, e20, employees, enterprise 2.0, enterprise applications, politics, scrm, users
