(this is a cross-post of a short post I wrote for Ciboodle, a client, to introduce a research white paper I wrote) I recently wrote an article about what an Experience Continuum is –published at MyCustomer.com – and how organizations can go about adopting the model. It is not as simple as snapping your fingers, [...]

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Intriguing title, right?  Promise, there is a method to the madness… stay tuned. One of my clients (Ciboodle – officially known as Sword-Ciboodle) launched their community platform yesterday (Ciboodle Crowd).  You can read more about it and watch a video here. That is the “official press-release” part of this post — but it is also [...]

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