Posted in January 4, 2010 ¬ 00:21h.Esteban Kolsky
It seems that 2010 is the year where Social Media really takes off; everybody is writing about how in 2010: You will definitely be able to get an ROI from your Social Media investment Social Media is going to take off You can craft your Social Media strategy and make it stick Your Senior Management [...]
Read the rest of this entry »
Customer Experience2010, CRM, Customer Service, customers, ecommerce, employees, partners, ROI, scrm, socbiz, soccrm, social business, social crm, social media, social networking, socmed, strategy, Twitter
Posted in December 31, 2009 ¬ 00:43h.Esteban Kolsky
Back when I lived in Los Angeles I used to take one week at the end of the year to recover from the past and prepare for the new one. I would drive into the dessert (Las Vegas) embracing all it had to offer (mostly CHP officers pulling me over). I would stay in a [...]
Read the rest of this entry »
Customer Experience2010, cloud, Communities, community, CRM, Customer Service, enterprise applcations, Marketing, predictions, sales, social crm, social networks. social business, the cloud
Posted in December 22, 2009 ¬ 11:00h.Esteban Kolsky
I was thinking of doing a predictions post, really, but then Paul Greenberg came along and wrote up all my predictions and added some better ones. So, instead of filling up the streams with more of the same, I thought of a twist to predictions: I won’t tell you what I think it will happen, [...]
Read the rest of this entry »
Customer Experience2010, cloud, CRM, Customer Service, databases, enterprise applications, Marketing, networks, predictions, relational databases, sales, scrm, soccrm, social business, social crm, social media, social networks, socnet
Posted in December 2, 2009 ¬ 00:28h.Esteban Kolsky
At the end of the year I work on my wrap-up for the year, and prepare for the year ahead. I go through my notes from conversations, oft-forgotten “blogs that I must read”, books, and everything else that has a tangential effect into my research for next year. I end up with my “predictions” for [...]
Read the rest of this entry »
Customer Experience2009, 2010, Analytics, Communities, CRM, Customer Experience, Data Management, End of Year, experiences, Generations, predictions, Relational Database, scrm, Shift, social media, Summary