Comments on: Master Interviews: Frank Eliason @ ComcastCares http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/#utm_source=feed&utm_medium=feed&utm_campaign=feed the blog! Fri, 12 Mar 2010 13:41:01 -0800 http://wordpress.org/?v=2.9.1 hourly 1 By: The Three Rules for Making Social Marketing Work @ crm intelligence & strategy http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/comment-page-1/#comment-807 The Three Rules for Making Social Marketing Work @ crm intelligence & strategy Mon, 21 Sep 2009 19:22:00 +0000 http://www.estebankolsky.com/?p=466#comment-807 [...] around cool ways to use Facebook (see the new Vitaminwater app) or Twitter (see Esteban’s Comcast interview) or other social tools to connect with customers, things are getting a bit too “frothy!”  [...] [...] around cool ways to use Facebook (see the new Vitaminwater app) or Twitter (see Esteban’s Comcast interview) or other social tools to connect with customers, things are getting a bit too “frothy!”  [...]

]]> By: Allen Bonde http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/comment-page-1/#comment-457 Allen Bonde Thu, 03 Sep 2009 19:18:05 +0000 http://www.estebankolsky.com/?p=466#comment-457 Good stuff! And a great example of the power of social media for 1) certain types of customer service and 2) helping a brand which has generally been near the bottom of many sat surveys rehabilitate its reputation in a hurry. Interestingly, some other cable providers like DIRECTV have also been playing the social card - in some cases a lot longer than Comcast. (see http://blogs.zdnet.com/feeds/?p=1567) for another interesting story. - Allen Good stuff! And a great example of the power of social media for 1) certain types of customer service and 2) helping a brand which has generally been near the bottom of many sat surveys rehabilitate its reputation in a hurry. Interestingly, some other cable providers like DIRECTV have also been playing the social card – in some cases a lot longer than Comcast. (see http://blogs.zdnet.com/feeds/?p=1567) for another interesting story.

- Allen

]]> By: Master Interviews: 2 – Marshall Lager on the Future of SCRM @ crm intelligence & strategy http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/comment-page-1/#comment-450 Master Interviews: 2 – Marshall Lager on the Future of SCRM @ crm intelligence & strategy Thu, 03 Sep 2009 17:20:49 +0000 http://www.estebankolsky.com/?p=466#comment-450 [...] Master Interviews: 2 – Marshall Lager on the Future of SCRM Posted in September 3, 2009 ¬ 10:18h.Esteban KolskyNo Comments » Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM [...] [...] Master Interviews: 2 – Marshall Lager on the Future of SCRM Posted in September 3, 2009 ¬ 10:18h.Esteban KolskyNo Comments » Master Interviews: 1 – Frank Eliason (@comcastcares) talks about justifying SCRM [...]

]]> By: Twitted by arisbourg http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/comment-page-1/#comment-365 Twitted by arisbourg Tue, 01 Sep 2009 21:11:36 +0000 http://www.estebankolsky.com/?p=466#comment-365 [...] This post was Twitted by arisbourg [...] [...] This post was Twitted by arisbourg [...]

]]> By: Master Interviews: Frank Eliason ComcastCares « OPTing In – The OnProcess Technology Blog http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/comment-page-1/#comment-356 Master Interviews: Frank Eliason ComcastCares « OPTing In – The OnProcess Technology Blog Tue, 01 Sep 2009 13:48:54 +0000 http://www.estebankolsky.com/?p=466#comment-356 [...] Master Interviews: Frank Eliason ComcastCares September 1, 2009 Posted by onprocess in Customer Care, Customer Experience Management, Customer Understanding Research. Tags: Comcast, comcastcares, Esteban Kolsky, Frank Eliason, social media trackback http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ [...] [...] Master Interviews: Frank Eliason ComcastCares September 1, 2009 Posted by onprocess in Customer Care, Customer Experience Management, Customer Understanding Research. Tags: Comcast, comcastcares, Esteban Kolsky, Frank Eliason, social media trackback http://www.estebankolsky.com/2009/08/31/master-interviews-frank-eliason-comcastcares/ [...]

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